Welcome to Case Management!
Case Management is a trusting, collaborative relationship between a professional and a client or family utilizing support services. It is focused on supporting children and families in achieving their goals, and guides the delivery of social service support. Caseworkers and the children and families they serve work together to identify needs and solutions in a journey of empowerment.
In this eCourse, you will learn about the foundations of good case management as well as the steps and tools to implement good case management in both a child-centered support model and a family assessment and monitoring model.
Hybrid Course Live Meeting Dates: Tuesdays, 10-11am CST
Monday, June 3
Tuesday, June 4
Wednesday, June 5
Thursday, June 6
Friday, June 7
Event times are listed in Central Standard Time (CST), but you can use this time zone converter tool to determine the corresponding time where you live.
What You Will Learn
In the Case Management Hybrid Course, we will learn how we can ensure children and families receive the support they need, including:
- What Case Management is is
- How to build relationships with children and families
- Tools for implementing good case management in your program
- How to identify what families need
- How to walk alongside children and families toward health
Who Should Take This Course?
This course is for anyone who either 1) works in a program providing direct care to children and families and/or 2) wants to understand more about good case management. It will be particularly useful to program leaders and staff. It is for anyone who sees and understands that good intentions are not enough, and we must ensure children and families receive personalized support to help them move in a positive direction. If you are interested in this topic, you are welcome here!
What You Can Expect
Discussion and Ongoing Collaboration with a Community of Peers
Connect with others in the field to reflect on topics, problem-solve, discuss next steps, and highlights relevant resources for further investigation both during and after the conclusion of the course via a peer learning community.
Editable, Logo-Free
Tools and Templates
Use our editable, logo-free templates to help you make a plan of action for how you can improve the quality of service you provide. These free introductory tools are accessible to any organization or advocate.
CAFO Certificate of
Completion
Earn a CAFO Certificate of Completion by which CAFO stands behind your commitment to learn, grow in, and apply best practices and wisdom-guided.
Example Curriculum
The Core Elements of Success in OVC Care
This eCourse is part of the Core Elements of Success in OVC Care program. It is targeted toward supporting NGOs serving vulnerable children and families as they develop and engage in partnerships with government agencies, other NGOs, churches, and other stakeholders, but principles may apply more broadly.
Ideally, it will be used in conjunction with the Core Elements Self-Assessment and other Core Elements eCourses.
This eCourse can be completed on your own, with a partner or as a team. We believe that teams learning together is where growth begins, and we are here to support you in your process of equipping your team to care well for vulnerable children and families.
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Joy Fitterer serves as the Learning Manager for CAFO’s Center on Applied Research for Vulnerable Children and Families. As a lifelong learner and educator, she has spent the past 18 years as a public school teacher, instructional coach, university professor, director of education and nonprofit board member for organizations serving students and families in the U.S. and abroad. She has also served the local church as a Missions Director and Director of Leadership Development. Joy is especially passionate about creating experiences that foster growth and development for the vulnerable and overlooked.
Joy holds an Ed.D. in Learning Organizations and Strategic Change, a MS in Cultural and Educational Policy, a MS in Language, Literacy and Specialized Instruction, and a BS in Secondary Education, English, and Journalism.